Caribbean Hotel and Tourism Association

Front Office & Concierge Leader

BodyHoliday Saint Lucia
(on-site)
19 days ago

Description

We're seeking a responsible, experienced Front Office & Concierge Leader to join our organization. The Front Office Leader is accountable for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction; Providing guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.

Duties and Responsibilities

  • Assign tasks and ensure all staff positions are covered for the duration of shift
  • Field complaints and address visitor concerns
  • Answer phone inquiries, direct calls and provide basic information
  • Oversee and manage support staff, receptionists, and security guards
  • Address complaints and requests with quality customer service skills
  • Recruit and train new employees
  • Maintain office equipment
  • Monitor front desk and ensure all employees comply with all security procedures for visitors
  • Oversee mail deliveries, packages, and couriers
  • Purchase, track, and invoice office supplies
  • Create, organize, and maintain schedules for all employees
  • Ensure front desk is covered at all times
  • Perform bookkeeping, reservations, and clerical duties
  • Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed


Requirements

  • Bachelor’s degree or certification in management or a related field
  • 4+ years of previous experience in front office leadership or a related role preferred
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Solid customer service skills
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • In-depth understanding of the industry
  • Strict adherence to company philosophy, mission statement, and sales goals

Job Information

  • Job ID: 50826210
  • Workplace Type: On-Site
  • Location:
  • Company Name For Job: BodyHoliday Saint Lucia
  • Position Title: Front Office & Concierge Leader
  • Position Type: Rooms & Guest Servicies
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years

Please refer to the company's website or job descriptions to learn more about them.

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